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I have a Kenmore elite model# 795.71053.014 with the bottom freezer is cool but not freezing. The fan is working and I cleaned the coils. What could be the problem?
Hi @ricknheather When you say that the fan is working, do you mean the condenser fan at the back? If so then you should check if the evaporator fan is working or if it is frozen over. It is located on the inside of the freezer cabinet behind a panel at the back. Here is a linkto the parts for your fridge. Type “evaporator fan” in the search box (middle of the page with search by part name in it) and press the enter key. Select the box highlighted and then view the parts diagram to find the location of the evaporator fan. If the fan is frozen over with ice, turn the power off and manually defrost the fridge and then check if the fan starts to work once you reconnect the power and the fridge starts. The fan only works when the doors are shut, so you’ll either have to listen for it or mark the blades or something similar to show if it moves. If it doesn’t operate check the fan using an Ohmmeter to see if it is OK. Disconnect the power and the fan if you have to do this If it operates OK then there may be a problem with the defrost system, e.g defrost heater, defrost thermostat etc.
Hi @Nilidool, What is the make and model number of the refrigerator? What is the actual freezer temperature? Use an appropriate thermometer to check. If the refrigerator has a temp display use another thermometer to check as it may be indicating the incorrect temperature. Most probably not but it doesn’t hurt to double check It should be 0F (-18 C). If not check that the evaporator unit behind a panel in the freezer compartment is icy cold to the touch. Use gloves as if it is your fingers may literally stick to it. If it is, check that the evaporator fan inside the freezer compartment is running when the doors are closed. Place an ear next to the fridge to hear it. It will run as long as the compressor is running and all the doors are shut. It will stop when a door is opened and then start again when the door is shut. Do not confuse this fan with the condenser fan which is outside the compartments and runs whether the doors are open or not Also check the door seals to make sure that they are OK. Place a piece of paper between the door and the door jamb and try to pull it out with the door closed. It will come out with a bit of effort but not that easily and it shouldn’t just fall out. Try this at various places around the door, top, bottom and sides. If the evaporator unit is not icy cold and the compressor has been running for a long time and the above checks are OK then there may be a problem with the compressor, a blockage in the sealed system or a lack of refrigerant due to a leak. Check for any oily residues below the compressor or on the condenser coils which may indicate a leak of refrigerant. If the evaporator unit is not icy cold and the compressor has been running for a long time you will need a licenced refrigerator repair person to check the sealed system. This is to comply with environmental laws pertaining to the use and handling of refrigerant gases
