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I have a GE profit refrigerator/freezer. The user interface displays the actual temp of the freezer as -9*, but the actual temp is 20*. I have replaced both thermistors and the control board. It is still doing it. I can put the user interface into test mode and everything tests normally. I set it to prechill mode and it will get to the correct temp in the freezer, and read the correct temp for a while. But ultimately the user display will go back to registering -9* as the actual temp but it will only be 20*. Also, there are no leaks in the system. The coolant levels are normal. Does anyone have any ideas?
Hi @cjmitchell, Since the refrigerator temp is OK and the freezer is still below freezing but just not at what is showing I’m wondering if perhaps outside air is getting into the freezer compartment somehow, a faulty seal somewhere perhaps. Is there an ice or frost build up around the ice dispenser area by any chance? If so it may be a faulty dispenser ice chute door, part #62 freezer door parts diagram. The door flap can disconnect from the dispenser lever or the plastic tabs that hold it in place may break and this allows the outside air to get into the freezer compartment. You could also check the freezer door seals as well. Place a sheet of paper between the door and the door jamb and try to pull it out with the door closed. It will come out but not that easily and it certainly shouldn’t just fall out by itself. Try this at various places around the door, top, bottom and both sides.
Hi @Candy Aaron What is the model number of the refrigerator? Can you hear if the evaporator fan inside the freezer compartment is operating? It will stop when the door is open and start again when it is shut (either door -freezer or refrigerator), so you may be able to hear it that way. If you can’t hear it then there is either a defrost problem or an evaporator fan problem. The fan should operate as long as the compressor motor is running. A defrost problem means that ice builds up on the evaporator unit and eventually ices up the fan which stops it from working. It is the evaporator fan that blows the cold air from the freezer compartment into the refrigerator compartment to cool it down to the set temperature. The causes of a defrost problem could be either a faulty defrost heater, faulty defrost thermostat (or thermistor), blocked drain from the freezer to the evap pan under the compartment or a faulty control board A fan problem could be a faulty fan or loose fan blade or a faulty control board. If you can hear it, then it may be an air damper problem Note: All the above is for a refrigerator model that has only the one evaporator unit and not two i.e. one in the freezer only and not one in the freezer and one in the refrigerator. That’s why knowing the model number helps as it can be other problems for a model with two evaporator units.
