Chosen Solution

I have a gateway ms2273 that I need some old files from and can’t remember the password. I try to reset in safe mode but when I get to selecting “safe mode with command prompt” my screen loads files and says wait, then goes to black with no further options followed by the windows login screen…again, yet in safe mode. Any ideas how to get around this?

Hi @juuyaak, From another PC, download Hiren HirenBootCD, http://www.hirensbootcd.org/download/ Burn to disk and boot it Use Linux Live Recovery, once the recovery OS has been booted up, connect your external drive. Use the explorer to browse your HDD and user data location, copy all the files you needed to the external HDD