Chosen Solution
Hey guys. Just replaced my first one of these & I took extra special care when I got to the home button assembly. I thought all was well but customer has just contacted me its not recognising finger prints. Normally when home button is damaged you get Touch ID not working or failed message but I got none of that client face timed me to show me & they can go into Touch ID & passcode & add fingerprint they even get to the place finger on button part with the blank fingerprint but when they touch it on nothing happens normally you would get the red lines as it adds the fingerprint but they’re getting nothing. Any ideas guys cheers?
Hi @inthebox You can recommend a hard reset (holding the home and power button) and a software reset to fix the issue. Most likely this problem is caused by a small amount of damage to the home button cable. If nothing is able to bring the Touch ID back, the device will need to be swapped out of warranty by Apple. Best of luck!
