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I have an 8TB G-RAID that overheats and the fan never comes on. I’ve replaced the fan, but the fan still never runs. So now it’s either the thermal sensor or the drive motherboard. Any clues as to where I can get replacement parts for that?
Hi Max, this seems to be sensor issue not the logic board this issue covers by warranty you can check your warranty status from the link https://www.hgst.com/warranty/index_gtec… also have look to the brand policy as mentioned in there web site Field Replaceable Parts - G-SPEED FC / G-SPEED XL Products If you have a G-SPEED FC and XL product and require a replacement part, please contact G-Technology support for a parts RMA (i.e. power supply, fan or controller board) For all multi-bay units with removable hard drive assemblies: To replace a failed hard drive, please remove the drive from the assembly (drive sled or tray) by removing the attaching screws After obtaining an RMA, ship the bare drive to G-Technology and a replacement drive will be returned
It’s time to buy a new cooling fan and replace it. All the best!
