Chosen Solution
lens does not retract in off position. When it is switched on it will not focus and then a message appears to switch off and on . This has no effect
@okkie common issue when your camera has a stuck lens. Try the suggestions from here first. If those don’t help you may have to consider changing the lens since repair parts for it are almost non-existent. Sony Cyber-shot DSC-W800 Lens Replacement
