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I’m located in Canada. I have an Alcatel T-Mobile Sparq cellphone which is unlocked. When I try to make a call it’s saying emergency call only. Please tell me how to make regular calls Thanks!
Is it possible you’re in a 2G service area with degraded services? T-Mobile is keeping it alive until 2020, but it’s being depreciated in certain areas - none of us can tell you where this is happening so even we don’t know enough to tell you about your specific situation with 2G availability. The best we know (and can advise you on) is how many months owners of these old phones have left before they need to replace them, if we know the carrier they use. Find a phone with 3G/4G bands and see if you get better results. If you do, then you’re in a 2G depreciated area.
You’ll need to get a cell service provider to help you. There are many options like buying minutes or getting a monthly contract. Look at your options then contact a local store front, You maybe limited to T-Mobile depending on what bands the phone supports in Canada. The provider should give you a new SIM card to install into your phone and you should be good at that point!
