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My Dell XPS 13 7390 just one day stop turning on. Replace battery to see if that was the issue, and still does not turn on. Any suggestion what it could be. Thanks!!
@vookim Was the replacement battery fully charged? Have you tried a different compatible charger? On the front of the laptop there is a battery light (not a button). When you connect the charger the light should show white if the battery is charging or orange if it is using the battery i.e. no charger connected. If there is no light at all it is either fully charged or the laptop is in sleep mode or off. Have you tried holding the power button for >10 seconds to force turn off the laptop in case it is in sleep mode and not responding and then try turning it on? If still no good then there’s a problem on the motherboard because it should show that the battery is charging even if the laptop is off. If the battery was fully charged the light would blink briefly when the charger is connected and then go out.
How to Fix a Dell Laptop That’s Not Working Here are some steps for troubleshooting a Dell that won’t turn on, from the most straightforward and most apparent to more advanced fixes: Check the power supply. If none of the lights on your PC turn on when you press the power button, even when it’s plugged into the wall, then you likely need to replace the power supply. Even if the charging light comes on when you plug in your computer, the cable could still be damaged, so check the power supply unit with a multimeter if you have one. Remove any USB storage devices. Your computer could be trying to boot from the wrong drive. If this fixes the problem, change the boot order to ensure your hard drive is at the top of the list. Power cycle your Dell laptop. With the computer turned off and unplugged, remove any external devices (USB drives, printers, etc.), then hold down the power button for 15-20 seconds. It will drain any residual power. Next, reconnect the charger and see if your PC powers on. Remove the battery. If the charging light comes on, but your PC still won’t turn on at all, there could be a problem with the battery. Newer Dell laptops don’t have a removable battery, but you can replace them yourself if yours does. Regards, Will
