Chosen Solution
Now it seems that Blu has forced my phone to reset. I called customer service yesterday insisting they keep their customers updated on their site and social media. I spoke with a number of people, working my way up the ladder. I told them that a factory reset was unacceptable and they needed to find a fix soon. I suggested that they were not looking for a fix but waiting until everyone reset their phone. I was waiting for a fix when, on 11/30/17 at approx 6:50PM EST, it appeared the device was receiving an update (my wife’s unaffected phone, she didn’t install the update, also received a forced update). It started again but was reset. Was it my phone call. I lost very important data that was vital in a lawsuit. Has anyone experienced a forced reset of their Life one x2? And still no response from BLU! If a lawyer is reading this, and wants to make some money, I’m looking to sue! Please respond.
This is not a question for the iFixit repair community it seems. You probably can contact a BLU legal representative using the support number and asking for a legal representative. Here: http://bluproducts.com/contact/support/
YOU HAVE NO HOPE Had the same issue. Only option is to hard reset phone. My advice: Put BLU out of business by never buying their garbage again! We got 3 phones: one they took back due to defects (bot a Samsung), one died (bot another Samsung), and they turned the 3rd one into a brick with an untested update … all three problems in less than a year. Phone hardware is junk, service and support SUX, software is buggy, and spyware is included FREE … thanks BLU!!!
