Device Showing Cover Is Open After Reset Hp Sprocket 2 In 1

Chosen Solution

I tried several times to reset the HP sprocket 2 in 1 but it still shows the cover is open. What else can I try?

@rinahannon try this first: Reset the Sprocket with a straight pin to clear any errors. Turn on the Sprocket.Remove the paper cover by sliding it away from the output slot, and then set it aside.Slide the paper coverRemove the paper coverLocate the Reset button.

Gently insert a straight pin into the reset button access point, and then press the Reset button for 3 seconds.The Sprocket resets and turns off.Turn on the Sprocket.from here