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My Uniden DECT 2185-3 will not work after a power outage followed by a Cox phone line outage last week though it’s been through many. It’s plugged into a surge protector with other things that are working fine. Cox tech said it’s probably damaged. The base has, “Welcome. Please wait” on the screen. If the cordless phone is on the base the red light under the cordless phone constantly flashes red. When I press the speaker button it goes through a loop of a short dial tone then electronic beep then a busy signal. I have to disconnect the electric cord and plug it back in to stop this loop. I tried unplugging both the electric cord and phone line then plugging them back in. I tried taking it to a different phone outlet but it does the same thing. My other phones and fax machine work. The three cordless phones are charged but say searching. If I click talk they flash “connecting” then say “handset out of range”. I took out and reinsert each battery in the cordless phones. The batteries are good and fairly new.
@swlady How is the phone connected to the service provider i.e. via a telephone cable to the provider or to your internet modem and then via an internet connection to the provider? If a telephone cable connection are the other phones the corded type, i.e. not portable, no base station but connected directly to the line? Sometimes if a power outage was caused by a storm then there is a chance of a power surge down the telephone line itself e.g. lightning strike hitting the ground near to where the telephone cables are buried. Phone companies used to advise not to use a landline phone during a storm in case the user received a shock for precisely that reason. Is the phone line protected as well? If via a modem then the above doesn’t apply as the surge wouldn’t have got past the modem and most likely the other phones and fax wouldn’t work. have you checked that the surge protector is OK. Unplug it and sniff it and see. If it smells burnt and has some charring then it may have been affected either this time or previously without you knowing Only say this as most are of the sacrificial type and are a one time only device and the cheaper ones unless they don’t work anymore after a hit (burnt out and no power through the protector) don’t give any indication that the protection capability no longer exists i.e power is still available. The moderate to more expensive ones do (usually a LED light either on or off depending) and they can either be reset or have to be replaced. just a thought.
