Chosen Solution

hello everyone i dont exactly need help now :) i fixed it for now but still want to know why i had such a silly problem … i have a hp 15 d004au its a fairly good lap warmer :) running windows 8.1 is weird but bearable lol ok so last week i did a windows update and had to restart i just left it doing its thing and went to bed the next morning i went to use my computer and it was still on saying that windows and encountered an error and needed to recover :( it said CRITICAL_PROCESS_DIED now ive googled it and have seen several people have had the same problem, i even rang microsoft and asked why a MICROSOFT WINDOWS update decided to crash my computer and they said that it was HPs problem and some of their hardware is not compatible with their updates ???????? so my question is, is this true? i had no choice as far as i know but to fully wipe and start anew and lost most of my data i did accessed my harddrive from another old half broken comp :P and recovered my main stuff but it would not let me restore to an earlier point or anything tried all sorts of weird things and nothing worked to fix it but a full wipe …..oh and to top it off this lovely lapwarmer is a little newer than im used to and to pull the %#*@ thing apart i had to take to top off not a few lovely covers but the full top half omg it was an experience for a newbie :P

I have had this issue too. Twice but on a custom built PC running windows 7 64 bit. I also had to do a fresh install. I have learned to not let windows install updates without my approval. This gives me control of how many updates I want to install as well as when they are installed. This can make it much easier to pinpoint an update that causes compatibility issues. If you know what update or updates cause problems then you can uninstall those specific updates. I have noticed that once in a while it replaces some of my working drivers with ones that are not compatible too. Not sure who to blame on the updates though, HP or Microsoft. Probably both.

thankyou for your answer, if only i could pin point it. At the moment i have turned it all off and kinda scared to update most are the recommended updates maybe it is the optional ones that do it