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My Kindle Fire HD has been working for almost 2 years. Suddenly in the last week I cannot connect to the internet. The tablet connects to the router and displays and excellent signal and an IP address is visible. However, when attempting to use Silk Browser or go the Appstore it says. “No internet connection”. Kindle Customer Service was no help. They said, “buy a new one”. Thanks for any response.

Try logging into your router and make sure the fire stick is not blocked. It should say active, inactive or blocked. If blocked select device options and deselect block. Do this after choosing my network. I blocked my by mistake while doing maintenance on my router.

I am far from a computer expect but I bought a brand new Kindle and got exactly this problem. I found out my router was blocking the connection. I specifically use BT and they gave a feature called smart setup. I’ve turned this feature off by logging into my account and my kindle will now connect. Hope this helps someone.

Hi. I had the same problem, tried all router debugging for that device and was about to chunk my Fire tablet through the window, then the thought crossed my mind to clear all history other than saved PW, autofill form data, and site settings in the Silk Browser app. Then voila, I hone have internet connection. Wow. I have no idea how that fixed the issue, and sure am glad it did.

I seem to have resolved this issue with my set-up. Fire HD 10 (9th Gen) and my ISP is Virgin Media so I have a Hub 3.0 providing WiFi. This fix may not work with other providers. Having followed all the checks above, several times, and reset the router a couple of times for good measure I was still left in the same position - tablet connects to WiFi but with message “Connected, no internet” despite other devices connecting without any issues. A few years ago there were big security issues with a protocol called Universal Plug and Play (UPnP) and recommendations from various internet security sources to turn it off. I was not expecting anything spectacular but as soon as I disabled UPnP on my router my Fire tablet started pinging messages at me regarding updates and messages from Facebook!

I had the same issue today, i fixed it by going to router hub advanced settings, find UPnP and restore it default i enabled it a while ago for a connection problem to a server and caused a blockage to my wireless devices. Hope this helps.

Everything connects to my router but my Fire. I solved this by giving my fire a fixed address on the Kindle rather than NTFS. Settings-WIF-your connection- click on gear to the right on the line of the connection then click on the pencil top right. Advanced options and change from NTFS to static and set an address. It was working before and I may track down