Chosen Solution
Cannot find the reset button on this external drive, can someone providsea photo to show where it is, many thanks.
Hi @mperez2011 Looking at the user manual there is no reset button. You said that it is now not powering on. First check that the AC adapter is supplying 12V DC by using a DMM (digital multimeter) to test its output at the adapter’s output cable plug. If you don’t have a DMM then perhaps you know someone who has and they can do it or you have a compatible known working adapter i.e. 12V DC 1.5A output that you can try and check if the HDD now powers up. If the original adapter is faulty replacement adapters are available online. (supplier example only). Just search for wd10000h1u-00 Home edition AC adapter to get results that suit you. If the problem is not with the AC adapter then here’s a link that may help with recovering the data from the drive.
