Chosen Solution

I have a Samsung Galaxy A5, I tried using a card reader to upload my photos from my sim card to my PC, windows photo app went as far as finding a certain number of photos before stopping working.

Today I connected my phone to my PC, however windows photo app couldn’t find any photos and then suddenly shut down.

What could the problem be?

Try another way to help you transfer photos from your Samsung Galaxy A5 to PC. Try the free function of Coolmuster Android Backup Manager. With its backup function, you can transfer all photos on your Samsung Galaxy A5 to computer for backup with 1 click. You just need to connect your Samsung Galaxy A5 to PC via usb cable, enable USB debugging on it. A short time scanning later, you can transfer photos to PC directly. Just have a try.