Chosen Solution
Hello, My iphone se (2020) worked fine until today. Now I can’t sign out (button is greyed out) of my account, can’t change anything related to my account. When I try to reset and erase this iphone, a password is requested. I enter my password then I get can’t connect to the server please retry. If I retry it says incorrect id or password. My id and password are both correct. I can use the phone to make calls, read email, go on the internet and use the apps. I followed some of the answers I found online, like resetting the network settings, turning off screen time, etc… but under the Apple ID in setting, the name, phone email is still greyed out, as well as payment & shipping. Thank you in advance for your answers.
hello Thierry, it looks like a problem signing an account to an existing phone. Log in to your account via the web server (icloud.com) and log out of the phone from your icloud account. The next step will be to reinstall IOS from the service level - detailed instructions can be found online: hold the power button and vol.down button, insert the lighting cable connected to the computer. Service mode itself will ask for permission to replace the software. Restore the phone. Do not use a back-up copy. You will complete the data from the copy only after the installation of fresh IOS is complete. There is a possibility that the physical damage will be located in the vicinity of the processor and the so-called “secure element”. In this case, you will be forced to use a good repair shop - you may not be able to handle it yourself. regards and fingers crossing,
